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Have questions about our services or products? Get in touch with our team of medical IT experts.

Quick Response
24/7 Emergency Support
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Contact Information

Our Office

9 Sapphire Street

Farrarmere, Benoni

1501, South Africa

Phone

+27 87 265 7584

Mon-Fri, 8am-5pm SAST

Email

info@medmb.co.za (General Inquiries)

support@medmb.co.za (Technical Support)

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Office Hours

Monday - Friday8:00 AM - 5:00 PM SAST
SaturdayBy Appointment
SundayClosed

24/7 emergency technical support available for our maintenance clients.

FAQ

Frequently Asked Questions

Quick answers to common questions about our services

How quickly can you respond to support requests?

For our maintenance clients, we guarantee a response within 2 hours for critical issues, and same-day response for standard requests. Emergency support is available 24/7 for critical systems.

Do you offer remote demonstrations of your products?

Yes! We offer comprehensive remote demonstrations of all our products. Contact us to schedule a demonstration tailored to your specific needs and interests.

Can your systems integrate with our existing EMR/EHR?

Absolutely. Our solutions are designed to integrate with all major EMR/EHR systems. Our integration specialists will work with you to ensure seamless connectivity with your existing infrastructure.

What type of training do you provide for new implementations?

We provide comprehensive training programs tailored to different user roles in your organization. This includes hands-on training, documentation, video tutorials, and ongoing support during the adoption phase.